Aletheia Health LLC d/b/a Aletheia Telehealth
Last Revised: September 1st, 2025

1. Introduction

This Privacy Policy explains how Aletheia Health LLC d/b/a Aletheia Telehealth (“Aletheia Telehealth,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our website, telehealth services, and SMS messaging program.

By using our services, you consent to the collection and use of your information in accordance with this Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information: name, date of birth, address, phone number, email, and payment details.

Health Information: medical history, prescriptions, lab results, and related data necessary to provide telehealth services.

Usage Data: IP addresses, browser type, operating system, and site usage analytics.

Communication Data: preferences regarding SMS, email, and marketing.

3. How We Use Information

We use collected information to:

Deliver telehealth services, including consultations and prescriptions.

Send appointment reminders, updates, and SMS notifications.

Process payments and manage your account.

Comply with legal and regulatory requirements.

Improve our website and services.

Communicate promotions or special offers (with your consent).

4. SMS Messaging Compliance

By opting in to SMS messaging from Aletheia Telehealth, you agree to receive health updates, appointment reminders, and promotional messages. Message frequency varies.

Required Disclosure:
“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

5. Data Sharing and Disclosure

We may share information in the following circumstances:

With service providers who perform functions on our behalf (e.g., billing, IT, customer support).

With licensed practitioners providing healthcare services.

As required by law, regulation, or court order.

In connection with a merger, acquisition, or sale of assets.

We do not sell or rent personal information to third parties.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to analyze site usage, customize content, and deliver relevant advertising. You can adjust browser settings to decline cookies, though this may limit site functionality.

7. Data Security

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal and health information for as long as necessary to provide services and as required by applicable law, including medical record retention requirements.

9. Children’s Privacy

Our services are not directed to children under age 13. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us immediately.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.

Request correction or deletion of your data.

Withdraw consent to marketing communications.

File a complaint with a data protection authority.

Requests may be submitted to [email protected].

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to conflict of laws principles.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with an updated “Last Revised” date. Continued use of the services constitutes acceptance of the updated Policy.

13. Contact Information

For questions about this Privacy Policy or our data practices, please contact us:

Aletheia Health LLC d/b/a Aletheia Telehealth
📧 [email protected]
📞 +1 (888) 352-2709
📍 271 W Short St, Ste 410 2158, Lexington, Kentucky 40507