Aletheia Health LLC d/b/a Aletheia Telehealth
Last Revised: September 1st, 2025

1. Introduction

These Terms of Service (“Terms”) govern your use of the website, telehealth services, and related offerings provided by Aletheia Health LLC d/b/a Aletheia Telehealth (“Aletheia Telehealth,” “we,” “us,” or “our”). By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our services. If you are under 18, you may only use the services under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.

3. Nature of Services

Aletheia Telehealth provides telemedicine and wellness services through licensed practitioners and contracted networks. Our services may include consultations, prescription management, and health education. Services are not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 immediately.

4. Medical Disclaimers

Information provided on our website is for general educational purposes only and should not be construed as medical advice.

Only licensed healthcare providers may deliver medical advice, diagnoses, or prescriptions through our platform.

We make no guarantees regarding treatment outcomes.

5. Account Registration and Security

You may be required to create an account to access certain services. You agree to provide accurate information and to maintain the confidentiality of your login credentials. You are responsible for all activities under your account.

6. Payments and Billing

You agree to pay all fees associated with your use of our services. Payments are processed through secure third-party payment providers. Fees are non-refundable except as required by law or explicitly stated by us.

7. SMS Messaging Program

Program Description: By opting in to SMS messaging from Aletheia Telehealth, you may receive appointment reminders, account notifications, health updates, and promotional offers. Message frequency varies.

Opt-Out: You may cancel the SMS service at any time by texting STOP to our shortcode. Upon sending “STOP,” you will receive a confirmation message. After confirmation, you will no longer receive SMS messages from us. To rejoin, opt in again as you did initially.

Help: If you experience issues, reply HELP for assistance or contact us directly at:
📧 [email protected]
📞 [Your Toll-Free Number]

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Message & Data Rates: Message and data rates may apply. For questions about your text or data plan, contact your wireless provider.

8. Prohibited Conduct

You agree not to:

Misuse the website or services for unlawful purposes.

Attempt to access or interfere with secure areas of the platform.

Use the services to harass, defraud, or harm others.

9. Intellectual Property

All content, trademarks, logos, and software used in connection with our services are the property of Aletheia Health LLC or its licensors and are protected by law. You may not reproduce, distribute, or create derivative works without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Aletheia Health LLC and its affiliates shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Aletheia Health LLC, its affiliates, employees, and contractors from any claims, damages, or expenses arising out of your misuse of the services or violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of laws principles.

13. Termination

We reserve the right to suspend or terminate your access to our services at our discretion, without notice, if we believe you have violated these Terms.

14. Modifications

We may update these Terms from time to time. Changes will be posted on our website with an updated “Last Revised” date. Continued use of our services constitutes acceptance of the updated Terms.

15. Contact Information

For questions about these Terms or our services, please contact us:
Aletheia Health LLC d/b/a Aletheia Telehealth
📧 [email protected]
📞 +1 (888) 352-2709
📍 271 W Short St, Ste 410 2158, Lexington, Kentucky 40507